Now Hiring - Food And Beverage Franchise Sales Manager in Los Angeles, CA

Position: Manager, Franchise Sales (Americas)

Our Blend:

Born and brewed in Southern California since 1963, The Coffee Bean & Tea Leaf® has become one of the world’s largest specialty coffee and tea retailers. Today we have global presence with Cafés around the world and offices in California, Singapore, and Malaysia.

As we grow our brand, we are committed to maintaining our values, heritage, and passion for our products. We have always had a creative and caring spirit. This energy embodied by our Team Members made us famous and beloved by our guests, first in Southern California and now around the world. We are a brand centered around passion. A passion for our premium products, our people, and our customers. Passion is contagious, and we’ve got a serious case of it. If you are just as passionate as we are, come join our Brew Crew!!

The position we are brewing:

Manager, Franchise Sales (Americas) for The Coffee Bean & Tea Leaf® is responsible for managing the execution of the Franchise Sales and Lead Generation process for Non-Traditional and Traditional cafés in support of The Coffee Bean and Tea Leaf’s (CBTL’s) brand standards, and the Company’s mission, vision, and values as a People First and Genuine Care Culture. The position will report to the Senior Manager, Franchise Development (responsible for Traditional Franchise Sales, Non-Traditional Franchise Sales and Portfolio Management).

The Manager of Franchise Sales is responsible for all franchise sales and lead generation activities related to development agreements, renewals, and amendments to existing agreements, as needed. The role will serve as a key contributor and will be responsible for the creation and execution of the lead generation strategy, seek alignment on territories and bring the sales process to close. The role will also serve as a pivotal lead in the hand-off to operations, marketing, real estate and construction teams. In addition, this role will continue to be an ambassador to existing Franchisees and will connect from time-to-time, post sales, to ensure they are transitioning well and fulfilling their development schedules as agreed to.

What you will Measure and Blend:

• Manage the overall sales process, set appropriate milestones for sales management, and meeting and exceeding quarter and annual targets.
• Ensure the CRM system (FranConnect Sales Module) is accurate and updated in real-time.
• Design, develop, and execute the lead generation plan, communications, and execution. This will include initial contact and vetting of all new incoming leads thru FranConnect, targeting potential franchisees in various sectors and other avenues of lead generation such as marketing, drip campaigns, emails, and more.
• Nurture relationships with existing franchisees, communicate information on territories, and support their enterprise expansion plans with oversight from Market Planning, Real Estate and the Franchise Operations Team.
• Oversee content development and maintain ownership of all Discovery Day plans and all franchise onboarding activities from first conversation to signing and hand-off.
• Work with the marketing team, communications team, and outside agencies to implement effective lead generation marketing; track performance and adjust plans as needed.
• Work closely with the operations and real estate teams to ensure that development schedules are communicated and fulfilled, and operating stores are successfully open.
• Work closely with the Legal Team, ensuring compliance of all franchise agreements as well as protect company’s contractual rights.
• Manage and ensure QC of all Local, State and Federal requirements regarding franchise documentation, processes, franchise sales regulations and disclosure information.
• Lead and maintain partnerships with appropriate departments, industry groups, and vendors.
• Generate reports, forecasts, track and analyze:

• Ensure Franchisee feedback is gathered and analyzed at the close of the Franchise Sales process.

Your Ingredients:

• Bachelor’s degree or college equivalent
• Minimum 4 years’ business management experience with a Franchisor in the restaurant or retail operations
• Minimum of 5 to 7 years development experience with multi-unit operations
• Seasoned skills and knowledge of all aspects of the franchise sales business and lead generation activities
• Proven success in leadership, communication, influencing and negotiating
• Excellent oral, written, and presentation skills
• Operates with a high degree of integrity and ethical standards
• Ability to collaborate in a People First and Genuine Care company culture
• Demonstrated strong business acumen in a corporate environment
• Highly self-sufficient with the ability to work independently with minimal supervision
• Outstanding relationship management, ability to work with all levels of franchise and corporate organizations from team members to ownership; a successful collaborator
• Effective planning, organization, and follow up skills
• Highly proficient in Microsoft Word, Power point, Excel, Sharepoint, and Franchising CRM
• Extensive travel is required, including frequent overnights

Perks:

• Benefits: Medical, Dental, Vision, 401K, Pet, Accident, Life, Long-Term & Short-Term Disability
• Discounts on our Coffee and Tea
• Pay Range: Base of $100,000- $110,000 annually, with annual bonus of 10%
• Observed Holidays
• Vacation Pay
• Sick Pay

International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &Tea Leaf® expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.

The Coffee Bean & Tea Leaf® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf® so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.